FREQUENTLY ASKED QUESTIONS

A vintage or boutique rental company specializes in curating and renting out unique, stylish, and often one-of-a-kind furniture and décor pieces for events such as weddings, photo shoots, corporate gatherings, and private parties. These items often include vintage, antique, or custom-designed pieces that add character, charm, and a personalized touch to any space or celebration. Why Use This Service? Using a vintage or boutique rental service offers several advantages: Unique Style Stand out with décor that can't be found at typical rental companies—perfect for creating Instagram-worthy events or styled shoots. Convenience Avoid the cost and hassle of buying, storing, or transporting large or specialty pieces. Customizable Packages Many companies offer curated packages or à la carte options tailored to your event style and size. Sustainability Renting reduces waste and supports the reuse of high-quality, often handcrafted items. Expertise Boutique rental companies often offer design support, helping you bring your vision to life with styled setups and professional guidance. Whether you're planning an elegant wedding, a branded activation, or a cozy celebration, vintage/boutique rentals can elevate your event with character, warmth, and charm.

ABAPVR is based in the scenic foothills of North Carolina. Our warehouse is located in Lenoir, and our showroom for tableware and small décor is just nearby in Hudson. We’re a short drive from the High Country area, including Blowing Rock, Boone, Jefferson, Banner Elk, and eastern Tennessee. We proudly serve all of Western North Carolina, as well as the Lake Norman area, Charlotte, and Asheville. If you're unsure whether we service your location, feel free to reach out we’re happy to help!

We've made booking easy and streamlined for your convenience: Browse & Build Your Wishlist Explore our inventory directly on the website—choose from curated packages, à la carte pieces, and add-ons. Add your selections to your wishlist and submit it through our site. Availability Check & Quote We’ll review your wishlist, confirm availability for your event date, and send you a detailed quote for review. Approve & Secure Your Booking Once you're happy with the proposal, simply accept and sign it electronically. You’ll then be prompted to pay a 50% non-refundable deposit to officially reserve your rentals. Confirmation Once your deposit is received, we’ll countersign the agreement and your items will be booked exclusively for your event date—they will no longer be available for other clients. Final Updates & Payment At 30 days before your event, final payment is due and any updates or changes can be made at that time. (Please note: adjustments cannot reduce the total by more than 10%.) Let us know if you need help building your wishlist or choosing the right package—we're here to help bring your vision to life!

We recommend booking as early as possible to ensure you secure your desired items and event date. Popular items and dates, especially during peak wedding and event seasons, can book up quickly. To avoid disappointment, contact us early to check availability and reserve your items!

What is the Rental Period for Your Items? Our rental period is generally based on the duration of your event. Delivery and pickup typically occur 1–3 days before or after the event, depending on availability and the specifics of the venue. Extending Your Rental Period If you'd like to guarantee that your items are available for additional days or events, you can add extra days to your rental at a 50% rate for each additional day. This ensures you have the items for as long as you need, without worrying about availability for other events. Let us know if you'd like to extend your rental period or have any questions about our delivery and pickup schedule—we’re here to help!

Yes, we offer delivery and pickup services, which are highly preferred by most of our clients for their weddings and events. We handle all logistics, ensuring your items arrive safely and are set up just as you envision. How are delivery and pickup costs calculated? Since each event is unique, we tailor our delivery fees based on several factors, including: Location The distance from our warehouse to your event location plays a key role in pricing. This includes mileage and any challenges such as difficult terrain or limited access. Size of Delivery The quantity and type of items you’re renting determines the vehicles required. We may need box trucks, cargo vans, or multiple vehicles based on the size and complexity of your order. Staffing Requirements Delivery and setup require different levels of staffing. We assess whether a single person can handle the delivery or if a larger team is needed for setup and placement. Terrain Challenges If your venue has stairs, long distances, or challenging access points, this can increase the time and effort needed to deliver and set up your items. We’ll factor this into the pricing. Labor Needs Some items—such as farm tables, arbors, or doorways—require extra time for assembly. If your event includes these larger or more complex items, additional labor costs may apply. We are happy to discuss your specific event needs and provide a customized delivery and pickup quote. Please reach out to us with your event details, and we’ll make sure to provide a smooth and seamless experience.

Client Pickup/Return (Will Call Information) Some of our items are available for client pickup and return (will call). These are typically smaller, easily carried, and transported items. To ensure a smooth rental experience, please review the following guidelines: Transportation Requirements Enclosed Transport Only All items must be transported and stored in an enclosed truck, trailer, or vehicle. Tarps or open vehicles are not considered acceptable forms of transport. Safety First For safety reasons, we do not allow clients to pick up or return items that could potentially cause harm to the individuals involved or the inventory. Scheduling Pickup/Return Advance Scheduling All client pickups and returns must be scheduled with ABAPVR in advance to ensure we’re prepared for your arrival and to ensure the proper handling of the items. Client Pickup/Return Questionnaire Complete the Questionnaire Clients must complete a Pickup/Return Questionnaire. This helps us gather necessary details and ensures the safe handling of the inventory. Safety Coordination The safety of everyone involved, whether it's the pickup team or our staff is our top priority. Please ensure the pickup location is suitable and that all participants are prepared for the task. Rental Period and Multip-Day Options Our rentals are typically for a 24-hour period per event. However, client pickup can be arranged 1–3 days before the event, provided the inventory item is not reserved for another event, wedding, or photo session, and there is a safe, dry place available for storage. To guarantee availability for multiple days, please let us know in advance. We can reserve the items for additional days at a discounted rate. Next Steps If you’d like to arrange a pickup or return, simply reach out to us and we’ll guide you through the process. We look forward to providing a seamless rental experience!

Yes, you can make changes to your order up to 1 month before your wedding or event. We recommend adding items as soon as you decide you’d like to include them to ensure availability and to have them properly added to your contract. What changes can I make? Add Items: You can add any additional items to your order. Remove or Revise Quantities: You may remove items or adjust quantities by up to 10% of the total order. This policy helps ensure that unused items are not reserved unnecessarily and are available for other clients who may need them. If you have any specific requests or need assistance with changes to your order, don’t hesitate to reach out, we’re happy to help!

Remaining Balance Due The remaining balance for your booking is due one month before your scheduled event. This allows us to finalize all details and make the necessary preparations to ensure your event runs smoothly. Important Reminder Please make sure to settle the balance by the due date to avoid any disruptions or delays in your event planning. This ensures that your rental items are secured and ready for your special day. If you have any questions or need assistance with payment or your booking, feel free to reach out to us. We’re here to help!

Delivery, Installation, and Styling Options We offer multiple levels of service to fit your event needs: 1. Standard Delivery Includes drop-off and pickup at your event location. Does not include setup of rental items (e.g., tables, lounges, arbors). Ideal for clients who have a planner or team to handle placement and styling. 2. Full Installation (optional add-on) Includes setup and placement of large rental pieces such as: Lounge areas Tables and chairs Arbors or specialty installations This service is billed as a separate line item on your invoice based on the scope of the event and labor required. 3. Styling & Design Services (optional add-on) If you’d like our team to style your space, arrange decor, or assist with design elements, we’re happy to help. This can include: Tabletop styling Lounge layout design Visual coordination with your planner or floral designer Styling services are also listed as a separate line item and tailored to the level of support you need. Please contact us to discuss your event needs so we can recommend the right level of service and provide an accurate quote.

Cleaning and Return Requirements for Rentals: We kindly ask that you follow the guidelines below to ensure a smooth return process for our rental items: Glassware (e.g., goblets): Please rinse off any food or liquid residue before returning. Goblets should be emptied of liquid and placed back in the rack with the head/cup part down. Dinnerware: Please scrape off any food and rinse the items. Place the dinnerware back in the container and secure the lid. Flatware: Rinse all flatware and place it back in the container, then cover it with lid. Chargers: Scrape off any food from the chargers and rinse them if necessary. Full Cleaning Service A full cleaning service may be included depending on the details outlined in your contract. Please refer to your contract or contact us directly for more information on cleaning requirements. Cleaning Fee Policy If rental items are returned dirty or with excessive food residue or other debris, a cleaning fee will be added to your final invoice. This ensures that all items are properly cleaned and ready for the next client. We kindly ask that you follow the cleaning guidelines outlined in your contract to avoid this fee. If you have any questions about the cleaning requirements or fee structure, please don’t hesitate to contact us.

Consultations for Your Event Yes, we’re happy to offer consultations to help you choose the perfect decor for your event. Whether you need guidance on design themes, assistance matching specific items, or advice on creating the ideal atmosphere, our team is here to help. In-Person Visits For a more hands-on experience, we also offer the option to visit us in person. This allows you to view our items firsthand and get a better sense of how they will complement your event. Contact us to schedule your consultation or in-person visit, and let us assist you in making your event unforgettable!

In-Person Visits to Our Showroom and Warehouse We welcome visits to our warehouse and showroom, but appointments are required and must be scheduled in advance. To ensure a smooth and efficient experience, we kindly ask that you submit your selections beforehand. This helps us verify that the items you’re interested in are available for your appointment and event date. By submitting your selections in advance, we can also prepare and pull the selected pieces, making the most of your 30-minute appointment time slot. Contact us to schedule your visit, and we look forward to helping you choose the perfect decor for your event

What Happens if an Item is Damaged or Stained? In the event of accidental damage or staining to a rented luxury furniture item, please notify us as soon as possible. Depending on the severity of the damage or staining, you may be responsible for the costs associated with repair or restoration of the item. Damage Deposit To help cover light wear, regular use, and cleaning, we charge a 10% non-refundable damage deposit. This deposit helps maintain the quality of our luxury furniture. However, please note that this deposit does not cover excessive damage, including but not limited to: Items left in the rain Burns or food & drink spills Broken or lost items Items that are not returned Important Notes While we understand accidents happen, timely communication is crucial to ensure the continued quality of our furniture. We appreciate your attention to the details of our rental agreement, which outlines the specific terms and conditions regarding damage and responsibility. If you have any questions about the damage policy or would like to discuss the terms in more detail, please feel free to reach out. We’re here to assist you!

Cancellation and Payment Policy 50% Non-Refundable Deposit: The 50% deposit paid at the time of booking is non-refundable. Cancellations Within 30 Days: Any cancellations of items within 30 days of the scheduled event will result in a 100% cancellation fee, and clients are responsible for the full payment. Client Responsibility: In the event of cancellation, rescheduling, or a no-show due to circumstances caused by the client or related parties, full payment remains due. Refunds and Adjustments We kindly ask that you notify us as soon as possible if changes are needed, following the terms outlined in your Agreement. In some cases, we may consider refunds or adjustments at our sole discretion, especially if we can secure another client for the same date. Changes to Your Order Order Modifications: You can make changes to your order up to one month before your event, subject to availability. Rescheduling and Credit Options We understand that plans can change, so we work with clients on options such as rescheduling or credit for another event or photography use. We can also explore transferring your rental to another event, depending on availability. Rescheduling Your Event If you need to reschedule your event, please contact us as soon as possible so we can check our availability and make the necessary adjustments. We will do our best to accommodate your new date, but please note that availability is not guaranteed and additional fees may apply, as outlined in your contract. Prompt communication helps us support your updated plans and minimize any disruptions to your event. If you have any questions or would like to discuss rescheduling options, we’re here to help.

Need more help of need assistance? If you have any additional questions or need further assistance, please don’t hesitate to reach out, we’re here to help ensure your event is everything you envision. You can contact us through our 📩 Website: www.abushelandapeckrentals.com/contact 📧 Email: hello@abushelandapeckrentals.com Our team will be happy to assist you every step of the way!