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FREQUENTLY ASKED QUESTIONS
Welcome to Our FAQ Page
Planning a wedding or special event can come with plenty of questions, and we’re here to help!
Below, you'll find answers to the most common questions about our vintage rentals, design services,
and event planning. Whether you're wondering about availability, delivery options, or how to customize
your rental experience, we've got you covered.
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If you have additional questions or need further assistance, please don’t hesitate to contact us.
We’re here to help make your special day unforgettable.
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What services does ABAPVR provide?At A Bushel and A Peck Vintage Rentals, we provide rentals, design, and planning services for weddings, events, and photography/style shoots. Our goal is to bring your vision to life with a carefully curated selection of high-quality rental items, expert design support, and seamless planning services, ensuring your event is both memorable and unique.
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Where are you located?ABAPVR is located in the foothills of North Carolina. Our warehouse is in Lenoir, and our showroom for smallwares is in Hudson. We are just a short drive from the High Country area, including Blowing Rock, Boone, Jefferson, Banner Elk, and eastern Tennessee. We proudly serve all of Western NC, the Lake Norman area, Charlotte, and Asheville.
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What is the reservation process?We’re so glad you asked! We offer several ways to rent from our inventory, including A La Carte Rentals (per item), Custom Created Packages, and Set Package options. We’re happy to work with you to determine what works best for your wedding or event. Current Process: Visit our contact page and fill out the form to receive our brochures, a questionnaire, and additional details about ABAPVR. You’ll receive inventory brochures via email, where you can select pieces by checking boxes and submitting the completed questionnaire, including quantity details. Follow up to confirm which pieces you’ve selected, and we’ll create a proposal for you. Once the proposal is sent, you can request revisions or accept and sign it electronically. Afterward, you’ll be directed to make the 50% non-refundable deposit to secure your booking. Final payment is due one month before your wedding or event. You can make revisions up to one month prior, but changes cannot reduce the total payment by more than 10%. New Process: Send us a message via our contact page to share details about your event or wedding. Browse our inventory pages on the website, add items to your shopping cart, and submit the cart for review. We’ll confirm availability and location before sending a link to finalize your booking and payment online. Payment arrangements may be available upon approval by ABAPVR and will be included in the booking proposal.
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When is my remaining balance due?The remaining balance for your booking is due one month before your scheduled event. This ensures that all details are finalized and that we can make the necessary preparations for your special day. Please make sure to settle the balance by the due date to avoid any disruptions or delays in your event planning. If you have any questions or need assistance, feel free to reach out to us.
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How far in advance should I book?We recommend booking as early as possible to secure your desired items and event date. Popular items and dates can book up quickly, especially during peak wedding and event seasons. Contact us for availability!
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Is there a minimum order amount?A minimum order amount may apply depending on your event’s location and the items being rented. Contact us with your event details, and we’ll confirm if a minimum order applies.
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Can I get more information about a particular item?Absolutely! If you’d like more details about a specific item, such as dimensions, materials, or availability, please don’t hesitate to reach out. We’d be happy to assist with any questions you have.
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Can I make changes to my order?Yes, you can make changes to your order up to 1 month before your wedding or event. We recommend adding items as soon as you decide you’d like to include them to ensure availability and have them added to your contract. You can remove or revise quantities by up to 10% of the total order. This policy helps ensure that unused items are not reserved unnecessarily and are available for other clients who may need them.
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What are possible dates for pickup/return?Our rentals are typically for a 24-hour period per event. However, we can allow client pickup 1–3 days before the event date if the inventory item is not reserved for another event, wedding, or photo session, and there is a safe, dry place available for storage. To guarantee availability for multiple days, please let us know in advance. We can reserve the items for additional days at a discounted rate.
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What are possible times for delivery?We strive to make delivery times as convenient as possible for our clients. However, with multiple events and deliveries to coordinate, we appreciate your flexibility. We’ll work closely with you to determine the best delivery time that fits your event schedule while accommodating our logistics. Let us know your preferences, and we’ll do our best to meet your needs!
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What if the equipment is ordered and delivered but not used?If equipment is ordered and delivered but not used, unfortunately, no refund will be provided for the unused items. We highly recommend reviewing your order carefully and making sure that all items are necessary for your event before confirming your booking. If any changes are needed, we encourage you to contact us as soon as possible to discuss adjustments, based on availability.
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Do you offer delivery services?Yes, we offer delivery and pickup services, which are preferred by most of our clients for their weddings or events. Since each event is unique, our delivery costs are customized based on several factors. When calculating the delivery/pickup fee, we take into account the following: Location: The distance from our warehouse to your event, including mileage and any terrain challenges along the way. Size of Delivery: The type and number of vehicles required for your event. For example, a box truck, cargo van, or multiple vehicles might be necessary based on the size and quantity of items. Staffing Requirements: The number of staff members needed for your delivery and setup. This can range from a single person to a larger team depending on the complexity of the event. Terrain Challenges: The physical demands of the delivery location. This includes any excessive walking, lifting, stairs, or other obstacles that may require additional time and effort to navigate. Labor Needs: Some items require extra time for on-site setup. For instance, farm tables, arbors, or doorways need to be assembled on-site and require additional time to complete.
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Can I pick up items myself?Some of our items are available for client pickup and return (will call). These are typically smaller, easily carried, and transported items. For safety reasons, we do not allow clients to pick up or return items that could potentially cause harm to them or the inventory. Transportation Requirements: All items must be transported and stored in an enclosed truck, trailer, or vehicle. Tarps are not considered an acceptable form of enclosed transport. Scheduling: All client pickups and returns must be scheduled with ABAPVR in advance. Client Pickup/Return Questionnaire: Clients must complete the Pickup/Return Questionnaire and provide necessary details to ensure the safe handling of inventory. The safety of the people involved in the pickup and our staff is our top priority, so it’s important to coordinate the pickup location and ensure all participants are properly prepared.
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How long is the rental period?Our rental period is based on the event itself, with delivery and pickup occurring 1–3 days before or after the event, depending on the availability of ABAPVR and the venue. If you’d like to guarantee that you have the pieces for additional days or events, you can add extra days at a 50% rate for those additional days.
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What happens if something gets damaged?We charge a 10% damage waiver to cover any potential damages. For more details, please refer to the specific wording in your contract or proposal.
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Goblets & China: Do I need to wash everything myself?Typically, we ask that items like goblets and other glassware be rinsed of food or liquid residue before being returned. However, a full cleaning service may be included depending on your contract. Please refer to your contract or contact us for more details about the cleaning requirements.
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Will you set up the tables, lounges, and other rentals?Our standard delivery service includes drop-off and pickup at your location only, unless otherwise noted on your invoice or estimate. Setup services for tables, lounges, and other rental items are not included in standard delivery but can be arranged for an additional fee. This fee will be listed as a separate line item on your invoice. Styling services, if needed, are also available as a separate line item.
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What is your refund or cancellation policy?The 50% deposit paid at booking is non-refundable. Cancellations of any item within 30 days of the scheduled event or wedding will result in a 100% cancellation fee. Clients remain responsible for full payment in the event of a cancellation, rescheduling, or no-show due to circumstances caused by the client or related parties. We kindly ask that you notify us as soon as possible, following the terms outlined in your Agreement. In some cases, we may consider refunds or adjustments at our sole discretion if we can secure another client for the same date. You are welcome to make changes to your order up to one month before your event, subject to availability. For full details, please refer to your Agreement or contact us directly.
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I'd like to look at the rental items in person. Is this possible?Yes, visits to our warehouse and showroom are welcome but must be scheduled in advance and are by appointment only. We kindly ask that you submit your selections beforehand to ensure the items are available for your appointment and your event date. This also allows us to prepare and pull the selected pieces to make the most of your visit. Appointments are scheduled in 30-minute time slots.
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I need a higher quantity of rental items. Are more available?We list item quantities on our website and brochures. If you’re interested in a specific item, please let us know. We’re always adding to our inventory and may be able to accommodate a larger quantity.
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Do you provide consultation to help us select our decor?Yes, we’re happy to offer consultations to help you choose the perfect decor for your event. Whether you need guidance on design themes or assistance matching specific items, our team is here to help. Contact us to schedule a consultation.
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What should I do if I need to reschedule my event?If you need to reschedule your event, please contact us immediately so we can check our availability and make the necessary adjustments. We will do our best to accommodate your new date, but availability may vary. Additional fees may apply, as outlined in your contract. Prompt communication allows us to better support your new plans and minimize any disruptions.
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What if I have more questions or need assistance?If you have additional questions or need further assistance, please don’t hesitate to reach out. We’re here to help ensure your event is everything you envision. Contact us through our website, email, or phone, and our team will be happy to assist you!
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